iTunes Store

Put in a $50 iTunes card and the balance didn’t go on there, but it gave me a free 2 month subscription for Apple TV for redeeming it so I know it was redeemed every time I call they say that it’s been handed up to some sort of different department and they can do nothing about it This is day 12. No one will help me and I’m out 50 bucks. I’ve been using Apple for 20 years and for the first time I regret it. I can’t even check to see if anybody’s even doing anything about it but after 12 days and it’s pretty obvious

App won’t accept my purchased gift cards! will not purchase any more. Please check app. Seems like no updates available.

I am no interested in subscriptions or other services that require additional cost to me. App load defaults to radio and music service requiring me to do unnecessary steps to load my library.

purchased tone inaccessible through settings

I have been trying for two weeks to find out why I can not purchase music or game credits with iTunes credits that I have purchased. No one has been helpful. I keep seeing ways to purchase using a credit card or PayPal and I do not use either one so I don’t really know how those selections got onto my account. I have money on my iTunes card that I cannot use. It has been very frustrating.

I’m trying to set an alarm using a song since I can no longer awake to my late night slumber to a normal “clock” alarm. But it costs cash for any song which is really sad. Because I don’t have that amount of free cash on me to spend.

Terrible when it comes to wanting to find a ringtone no real options not in English or in Spanish.

I don’t have nor do I want a Music subscription. I do buy my music through the iTunes Store and it has become a frustrating experience to deal with. Mainly, I can no longer use links to get to the store because the links don’t work. Links from 3rd party apps such as Shazam stopped working and that doesn’t surprise me as Apple wants to be a monopoly. But links don’t work even from within the Music app. The Music app is the only way to search by artists because you can’t search by artist within the iTunes Store. Even when I could successfully link to the specific album from other apps, half the information about the album is missing or covered up. Which baffles me because that information is prominently displayed in the Music app. I have searched for reasons why on the internet, through Apple communities and Apple support and I still have no answers. If that was my only problem with this app, I’d just suck it up like I have been for years. But now that the links to the store are broken, I can’t find anything to buy anymore. More importantly, Apple support straight up doesn’t seem to care that the links are broken because ITunes Store is dead weight loss for them. So all of these bugs and glitches are never going to be fixed because there is no profit for them to fix them. They are getting 2 stars because they were a decent app while they had support from their parent company. If they would just fix the obvious problems instead of ignoring the problems, it would probably be a decent app again. Update: I keep hoping that one day, Apple Inc would try to fix, not fix, TRY TO FIX, their broken products. They don’t even acknowledge that there’s a problem at all, so fat chance of getting someone to fix them. This is such a frustrating experience to search for music that isn’t being shoved in your face regardless of what kind of music you listen to. That’s the reason why they invade your privacy so they can do something with that information to actually help you. One would think that they would use the information to sell their customers more music. But they have abandoned that notion and now they push a subscription model only. And it is totally obvious. Which means iTunes is not going to get fixed or better… Ever. This is just another bad review hidden in plain sight with all the other millions of reviews, never to be read because who reads them anyway.