My Account

We could not pay the bill for a couple of months while we were out of the country because we were not getting the codes very frustrating. We had a very large bill while we were in Greece in the fall of last year and was told to switch off all cellular to save this happening again, I think we will have to look at changing our cellular provider as we travel a lot and like to pay our bills on time.

Overcharges every month and nightmare to talk to customer support

Pre authorisation was set and active; however, payments don’t go through, and I have to pay every month using my card.

My bill is much more than plan I don’t know why

Worse company hidden the correct plan after 7 months will reveals you how much is your plan

Service charge too high

It will appear to me that this business prefers late payment because of penalties. I have tried so many times to pay on due date. But the pay bill isn’t highlighted till it is overdue. Perhaps a business model of the enterprise. If this persists I shall cancel my subscription with good reasons.

We been getting a message saying we have 6 devices connected. We have 3 TV which each have a fire stick but all on same account. So we have only 3 devices really. We did not get the Firestick we were told you had mailed. You did send a firestick lite by courier after two weeks. So we purchased two from Amazon so our 3 TVs would work. We are not using more than that although I think my wife had downloaded the app for her IPad. She turns off one of TVs when she uses IPad. I don’t have app on my IPad due to its age.