Hawaiian Airlines

Ever since the merger the app has not worked and I always have a hard time logging in… please fix this

Slow, difficult to log in. Really not happy that the booking feature is now just a clunky shell for a bowser page. It is slow and difficult to use.

1. Check-in closed via app, works via browser.<br/>2. Card payment issue when paying for bags early, immediately says you can now only pay at counter (just let me fix the card details like every shopping experience online...)<br/>3. Unable to add infant without calling <br/>4. Unable to add infant's boarding pass to Apple wallet <br/>5. Didn't see anywhere I'd have to pay for seats (only paid options available) anywhere or that this was a &quot;saver&quot; flight. I would have paid more upfront if that was clear...<br/>There's more that went wrong but this was just top of mind. Horrible experience.

This is the worst app. You sign in then try to book a flight, choose the flight then it says to sign in again and it won’t let you sign in. What’s the point of signing in in the first place???? Completely assinine!!

Upon merging with Alaskan air and with Atmos their apps have been completely dysfunctional , cannot log in to any of them, going to try to delete them and reinstall…

a literal nightmare to do anything. never buy a gift card for hawaiian airlines. it’ll be a terrible time trying to use it! had to convert my hawaiian arline’s gift card into an alaskan airlines gift card in order to use it on an alaskan airlines flight, even though i was booking through hawaiian airlines. so i converted it, then the website glitches and refreshes the page and i don’t have the new code. no worries, i put my email in so it should be emailed to me…right….nope! code is gone, the money is no longer in my hawaiian airlines gift card, no trace of it anywhere, so i call customer support spend TWO hours being transferred around, just for them to say there is nothing they can do to find it. so what was the point of putting my email in if it would be no help in finding out what the new code is? $200 down the drain. never using hawaiian airlines again this is the SECOND time something like this has happened.

For an app that looks modern and nice, it is the most broken of any airline app I’ve used. 80% of the time it errors out and I have to just try over and over to do anything. Unfortunately their website is not much better. In the year 2026 this is not acceptable.

This Hawaiian app or website was horrible by itself and now its worst with Alaska Airlines in the mix. It’s confusing and the App and website keeps on jumping all over the place. Now I cant add bags and change seat and sometimes it dont show ur Boarding Pass unless u save it in a wallet. They should just make it all Alaska so the system runs flawlessly.