National Rail Enquiries

It’s 2020 and your app doesn’t follow the iOS accessibility guidelines. Further, your layout is cropped on iPhones made after November 2017 (iPhone X). This app needs to be updated or removed from the App Store.

You have to wonder whether the people who write this app ever had to use it. There are so many apps for reserving travel and they all work in much the same way and so are familiar. But this? No. They had to do it differently and in a much more complex manner. It’s virtually impossible to find a train and actually book something.

It is impossible to delete or remove a ticket added to the basket. Worst experience.

I downloaded this at the advice of my travel agent. I selected my journey and tried to by the ticket, but it wouldn't let me do it without a British post code, even though I had already entered my US zip code with my credit card information. So I thought maybe it would work if I signed up as a member, not realizing I had clicked on a banner ad for a "gaming" service! I foolishly gave it my credit card information & email address, but when I didn't receive the promised "welcome email" I realized that I had not signed up with National Rail at all. Two unauthorized charges in seconds. WTH??!!!

Font now appears (or rather doesn’t!) in white which makes its almost impossible to use. *Update- If you come across this, switch your phone from Dark mode to Light mode. The app does not switch automatically.

This has to be considered a downgrade. It’s clumsily. It’s not intuitively designed like the old version. Please discard this version and maintain the older version.

I do t know where to begin. I would say that monkeys wrote this app, but that would be an insult to monkeys. When you click on 'tickets' to purchase your tickets, the app rarely finds a route even though the app itself has selected a route to and from your destination. After the app says it cannot find a route, it wants you to re-enter your travel info on a completely different screen. Once you do so, the app hangs and you have to exit the app and start this loop all over again. If, by some miracle, you advance after you click the tickets button to put in your seat preferences, etc., once you enter your email address and click "continue as guest", the app hangs. Why yes, I have tried registering. The app does not think my phone number is legitimate, which means you cannot register. I am trying to buy round trip tickets to Exeter. The app has been hung for the last 34 minutes. In 10 days (I installed the app 10 days ago), I have only been able to purchase tickets once. Horrible piece of work.

The app is clumsily designed but serviceable for schedule lookup. But forget about buying tickets; that feature doesn’t work once you try to get to the payments screen.