SuperShuttle

Super easy to use and user friendly

I called to get info about where the company is based out of and geographic routes and a foreign-based worker said “Uda”. If your employees can’t even pronounce Utah and lack basic geographic knowledge, then your choice to outsource from American workers does not create excellence. Hire American or train your foreign workers better.

Wasted 45 mins trying to book a roundtrip ride, returning into a different airport. Ended up having to book 2 1-way rides, which is more expensive!! There is a $3 fee for an agent to book it. Poor customer service and inadequate app!! Very disappointing<br/>!!

Downloaded the app &amp; signed up easily enough. I’ve got a 15 min ride to the airport from my house. I loved that I could add all my flight details in but the cheapest option for a ride was $168!!!

Driver scammed my son into paying in cash for a prepaid trip.

This app made booking a shuttle trip easy!

I have used this app before but this time, it didn’t work. I pre-paid for a taxi but it never showed up. I called customer service repeatedly, was put on hold, then calls dropped. When I finally got someone on the phone I was told there was a “system glitch and nobody would be able to pick me up … but I can’t tell you when a taxi could arrive.” Uh … I have to catch a flight so it’s not like I can hold up the plane! Unacceptable. Maybe they’ll refund me … I wouldn’t be surprised if they never actually refunded the trip. Call a taxi company directly, do not use this app.

App is very easy to use…