- CategoryFinance
- First releasedFebruary 2, 2010
- Versions2 archived
- Installable1 of 2
- AvailabilityStill on the App Store
- SellerCIBC
- Bundle IDcom.CIBC.mobilebanking
RequirementsCompatible with iPhone, iPod touch, and iPad. Requires iOS 3.0 or later.
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The CIBC Mobile Banking App has received the highest ranking in customer satisfaction in Canada, according to a 2025 study from J.D. Power. We’re always striving to make our app do more for you.
FEATURES
- Securely access your accounts with your fingerprint, face ID or password. - Receive one-time verification codes and push notifications securely. - Apply for bank accounts or credit cards and view your application status in real time. - Get a snapshot of all your accounts in the same place, anytime. - Use Apple Pay at payment terminals. - Set up instant, post-dated or recurring payments. - Deposit cheques in a flash — all you need is to take a picture with your phone. - Send and receive money instantly with Interac e-Transfer. - Quickly search for branches, banking hours, bank machines and mortgage advisors near you. - Receive your free TransUnion credit score directly in the app, without affecting your score. - Our Travel Tools feature a currency converter, helpful tips and emergency numbers for while you’re away. - Our Virtual Assistant is available 24/7 to answer your banking questions and is able to perform everyday banking transactions on your behalf.
LANGUAGES
Supports English and French
PRIVACY
Your privacy and security comes first. For more information, please review our privacy policy, which is available at any banking centre or online at https://www.cibc.com/privacy and tells you more about your privacy rights and choices.
LEGAL
By downloading the CIBC Mobile Banking App you consent to the installation of this App and to any future updates or upgrades which may be automatically installed depending upon your device or operating system’s default settings or the settings you have selected. The app (including any updates or upgrades) may: (i) cause your device to automatically communicate with our servers to deliver the features and functionality described in the app description or through new features as they are introduced, and to record usage metrics; (ii) collect, use and disclose personal information as set out in our Privacy Policy; and (iii) affect preferences or data stored on your device. You can withdraw your consent at any time by uninstalling this App. For assistance, contact CIBC at the mailing address below.
CONTACT
For your banking questions, please visit: https://www.cibc.com/en/contact-us.html.
Telephone Banking: 1-800-465-2422
Address: CIBC Head Office, 81 Bay Street, CIBC Square, Toronto, Ontario, Canada M5J 0E7
Website: https://www.cibc.com
Archived Reviews
8 of 25Horrible and buggy app interface. Need to call and wait on hold to get anything done
Half my transaction don’t appear on the app. Another 30% of my transactions show up and then disappear with no explanation! And when I call the customer support rep they say they can’t see anything on their end either 🤦🏽♂️. Also it takes forever for this stupid app to update transactions, FOREVER! And then when it goes through it ends up under the wrong date. I got something refunded on Tuesday and it’s showing up under Monday in their system (not as a refund as a charged transaction) I suggest keeping all of your receipts till you are 100% positive that the right transaction has gone through, how incompetent do you have to be as a financial institution that you can’t get the dates right and are putting the burden on the customer to ensure your doing your jobs right. Complete and absolute idiots, whoever is in charge (please fire the team or person in charge and spend a little money on bringing a competent person on board) of their app is a complete imbecile. The bank is okay but the app is made by dummies. I don’t like asking for people to be fired but the app team needs to go, the app is a joke
The CIBC app does not even let me sign in to my account. If I try with my actual info, it says my info isn’t correct so I try to reset my password in which I always get the pop up “an unexpected error had occurred, try again later” but it never works. I can’t even move on to step 2 of 3 of restarting my password. Nothing I do works for this app.
Couldnt be able to cross border transfer after the updates, it keep changing back to chequing account, cant even do chequing transfer to saving account. Please get it fixed.
I stated in the most recent app of this as they have two identical and the newer one was updated yesterday. Oh and the original app was down for maintenance OCT 24-27 2025 and now is non functional I guess. Unable to access both these two newer platforms due to an error after I complete my credentials and it wants you make a new password. This just may be the reason the leave this bank other than limited locations.
Used to like the app, but this version has introduced a major error: whenever I try to transfer funds, instead of the amount I enter, it wants to transfer 100x the amount, e.g. CAD 68.20 turns into CAD 6820.00 in the confirmation box. Watch out! Even knowing about this and being careful, it is now impossible to transfer anything below CAD 100.00. Please fix this asap. (I thought it might be an issue of my main keyboard being non-English and using a comma instead of a dot for a decimal point, but switching that hasn’t helped.)
Not sure what’s new in the updated app?
App is good, their client dealing is good ..
Period reviews recovered from Apple's customer-review feeds via the Wayback Machine.