- CategoryUtilities
- First releasedNovember 4, 2015
- Versions3 archived
- Installable3 of 3
- AvailabilityStill on the App Store
- SellerFido Solutions Inc.
- Bundle IDcom.fido.fivemobile.myaccount
RequirementsCompatible with iPhone and iPod touch. Requires iOS 3.0 or later.
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Report an issueFido connects Canadians through its amazingly fast LTE network, delivering seamless connectivity and lightning-fast speeds for all your needs. Get the Fido My Account app so you can manage your account and services, it’s never been easier. Track your data usage with Data Bytes™, set wireless alerts, make secure payments, and access your account safely anytime, anywhere.
Stay on top of your plan and usage Quickly check your plan details, upgrade options and account balance. Compare rates, review other plans and select add-ons to customize your services. You can also upgrade your device or check eligibility directly in the app.
Track data usage and set alerts Keep an eye on your data usage with real-time tracking and set up notifications to avoid going over your data. Staying within your plan and budget has never been simpler.
Manage SIM and eSIM • Activate, swap or manage your SIM or eSIM directly in the app. • Manage your family’s mobile lines all in one place to keep everyone connected.
24/7 support anytime you need it • Get support whenever you need it with our robust selection of support articles. • Chat with our virtual assistant, always ready to help.
Data Bytes™ – 5 Extra Hours of Data • Get 5 extra hours of data each month on select Fido Pulse™ plans! • Activate 1 free hour of data, 5 times a month, with a simple shake of your phone in the Fido My Account app. • Stream, share and surf worry-free—no WiFi needed!
Travelling • If you’re travelling out of the country or province you can check travel options and features on your plan • Choose when to hold or suspend your service for a short while, if you’re going out of town. Exclusive Rogers Bank offers – available for Fido customers too • Discover special offers from Rogers Bank directly through the app. • Earn unlimited cash-back rewards with Rogers Red Mastercard, on all your purchases, redeemable anywhere Mastercard is accepted. Enjoy the benefits of no annual fee and get rewarded for everyday spending.
Customize add-ons and services • Choose the add-ons you need, like extra data, long distance and voicemail. • Change your number or add roaming options to match your plans.
Track orders and stay updated • Track your orders in real-time • Stay informed with our “What’s New” section to learn about the latest app features. • Secondary users can use the “guest login” with their mobile number to view usage and manage their line.
Why choose the Fido MyAccount app? • Manage account and services: pay bills, check mobile data usage and set wireless data alerts • Secure login: safe and easy access to your account • Plan and add-ons: check plans, upgrade options, and customize add-ons • Device upgrades: upgrade your device or check eligibility • SIM/eSIM: activate or swap your SIM or eSIM seamlessly in the app • 24/7 support: get help anytime with our virtual assistant • Travel options: manage roaming and travel settings on the go • Exclusive Rogers Bank offers • Family management: manage all your family’s lines in one place
Download the Fido My Account app today to manage your Fido account and services right at your fingertips and stay connected wherever you go.
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Learn more at https://www.Fido.ca/
Archived Reviews
8 of 25When I finally got through to Fido to have them cancel on my last day of service, the process took forever, and the idiot on the phone lied to me about my end date. This ultimately led to him canceling my service quite a few days early today, so I’m without a plan and unable to contact anyone by phone before I leave the country. These guys are snakes just like Rogers. (I’m an electrical engineer, I know how easy it would be for them to get this right. It would have had to been negligence, or Fido would have had to have done it on purpose to cause this issue). See previous review below. This is targeted at Fido, not the app specifically. I’ve been trying to discontinue my phone number for days and can’t get through to a rep via calling, chatting, or Facebook messaging. Not to mention their website states you can only call to disable your account. I had nothing against them before, I just have to move out of the country for a few months and want to stop paying for a number in Canada. Now that they’ve wasted hours of my time and cases an incredible amount of frustrating attempting to discontinue service with them, I certainly do have something against them at this point. Not to mention I need to cancel before the next billing cycle. What if it was ending now? I would be forced to pay for another month because they won’t answer their phones or chats. It would seem illegal that Fido is preventing cancellation. Not to mention the fact that it’s so frustrating I would never even consider using this company again when there are other equivalent companies. I hope this is useful for someone that is searching for a new provider.
Bad developers! Fix it asap when updated to new version this fido app, i cant login into my account!
Data usage is not available for 2 days
Does not work anymore??!
I have tired to login in but it don’t work out for me why
Cannot update my contact information
I have downloaded this app at least 10 times it never lets me sign in except for the guest sign in, I have texted todo for support and not even their support knows how to solve this issue, the guest sign in is limited and doesn’t let me manage or pay my own bill, so if you ask me: worst app ever!
I want to activate the 5 extra hour feature but can’t since the app has been under maintenance for 2 days. I have to spend my current data. There’s no other way to activate it anywhere else either. Clearly shows how reliable Fido services are when they can’t even fix their own app in 2 days
Period reviews recovered from Apple's customer-review feeds via the Wayback Machine.