Zipcar

I sometimes have trouble with support but Gilbert is the best. He is kind, friendly and goes above and beyond to make sure my issues are resolved!

I rented a Hyundai Ioniq Electric car/Zipcar through the Uber program. It took them 9 hours into the 24 hour rental period to put the car onto my Uber account. Once I was finally able to do that, I start driving and then the car starts to jerk and won’t accelerate correctly, and warning lights come on saying check electric vehicle system. Car is clearly not drivable. I call in and I am refused another car to switch to and only offered a partial refund. I DO NOT RECOMMEND USING ZIPCAR PERIOD. Renting out cars with recall issues? That is a new low.

Booked a car but couldn’t do uber because the paperwork was messed up on zipcars end. Then the second time I tried to use Apple Pay which it says you can use but then my account got disabled for no reason and the closed my account like you guys deserve 0 stars

Car needs motor oil change

This is worst car rental company ever. I rented a car from Zipcar and tried to extend my reservation, but my account was suddenly suspended for no clear reason. I contacted their support, and they said they couldn’t see any issue on their end, but still mentioned they would retrieve the car and have it towed back. I still had about 12 hours left on my booking, but because of the suspension I was unable to access the vehicle. This was a very disappointing experience . I would not recommend this company to others based on this situation.

My car has been in the shop because I drive an Audi and I’ve been using Zipcar for the last week and it’s been awesome.… Last Saturday I needed to take a zip car for three appointments and it worked out brilliantly. And the zip is so close to my house. It’s very simple to pick one up and drop it off again and then go right home. They are always clean. Gas is free and to me. It’s a very fair trade for using the car for a few hours and not overnight. I recommend the new Camry hybrid to anyone. It’s surprisingly awesome and handles better than a German car.

Too expensive

I attempted to get a rental in early June 2026 and they canceled on me. I was happy to let it go and use a standard car rental company. To my lack of better judgment, I gave them another chance in late June. I was cancelled on again and offered a car an hour away if I wanted to keep the rental. My advice is to just go with the big rental companies instead, unfortunately.<br/><br/>I was passed around customer service reps to get my refunds, some of which don’t understand the products and processes they offer.